Return and refund policy
Return & Refund Policy
Returns
We offer a 15-day return policy only in cases where the product is received damaged or different from what was ordered. You have 15 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused, unworn, and in the same condition as received
-
It must be in its original packaging with tags intact
-
Proof of purchase (receipt or order confirmation) is required
To start a return, please contact us at shobhamjewels@yahoo.com with clear images or videos showing the damage or incorrect item.
Returns must be approved before shipping. Items sent back without prior approval will not be accepted.
If your return is approved, we will provide return instructions. Return shipping will be arranged based on the issue confirmed.
Damages & Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us within 15 days at shobhamjewels@yahoo.com so we can review the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Customized or personalized products
If you have questions about a specific product, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may place a new order separately once the refund is processed.
Shipping Information
-
Standard shipping time: 7 business days
-
Shipping timelines may vary due to location or unforeseen delays
Refunds
Once we receive and inspect your approved return, we will notify you of the refund status.
If approved:
-
Refunds will be issued to your original payment method
-
Processing time: within 10 business days
-
Bank or card processing times may vary
If more than 15 business days have passed since refund approval, please contact us at shobhamjewels@yahoo.com.